What personal information is collected?
Evony only collects minimum information on a voluntary basis and we do not collect private information. If an on-line visitor submits information to Evony, it will usually take the form of either: (1) registration for on-line game participation, (2) message boards, (3) contest registrations, (4) a consumer complaint, (5) surveys, or (6) customer service and/or technical support. Information collected may include an e-mail address and password. Generally, you can access our Internet and game without disclosing any personal information to us and it is always your choice whether or not to provide us with the information listed above.
What other types of information may we collect?
Your web browser or client software may transmit certain geographic information or information regarding your computer (capabilities, game data processing, etc.) to Evony. Evony may use this information to generate aggregate statistics about our user community. In addition, Evony may use such information for security, system integrity (the prevention of hacking, cheats, etc.), or IP protection or enforcement purposes.
How do we use the information you provide?
We use your information in order to constantly improve our range of services to satisfy the user's needs. The information you provide Evony will allow us to process payment orders, alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; and/or notify you of upgrade opportunities, contests, promotions, or special events and offers. You will be informed as part of these communications that you may cancel notifications at any time.
Lastly, we may use your information for internal marketing, profiling, or demographic purposes, so we can adapt our products and services to better suit your needs. We do this to better understand and serve our customers.
With whom may your information be shared?
Evony may need to disclose your account information to third party vendors to fulfill purchase orders or prizes, to process mailings, or to process, analyze, and/or store data. We will attempt to ensure that these entities do not use your account information for any other purpose.
Evony may disclose your account information or otherwise use such information to communicate with you if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process or any governmental request; (b) protect and defend the rights or property of Evony or its licensees or licensors; (c) enforce the Terms of Service or any applicable License Agreements; or (d) protect the personal safety or interests of Evony employees, users of Evony products or services, or members of the public in urgent circumstances. We also may disclose your account information to a third-party that alleges that you have infringed their intellectual property rights, subject to reasonable verification of such claims.
From time to time, Evony may provide online in-game chat rooms and/or forums to users. Any information that is disclosed in these chat rooms and forums is public information and users should exercise caution when deciding to disclose personal information in such chat rooms and forums. If you voluntarily disclose information in a public area of the Evony Sites and Services, such as a forums post or text chat room, that information may be collected and used by a third-party to send you unsolicited messages, advertisements or for other purposes. We do not control the actions of these third parties in public areas of the Evony Sites and Services, so if you disclose information in a public area, you do so at your own risk.
What about Children?
Children Under 13
Once a child states that his/her age is under 13, we will not collect or store any further information from the user. Furthermore, it will be retroactively deleted from our system to ensure the protection of the child's privacy. In the event this information is deleted, the account associated with said information shall also be deleted and will no longer be available.
Note to Parents
We recognize a special obligation to protect personal information about young children. We urge parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when on-line. Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they would like to evoke our opt-out policy or to raise any concerns.
What are cookies and how are they used?
What is my Internet protocol addresses?
An Internet protocol ("IP") address is the unique number assigned to your server or Internet Service Provider ("ISP"). Evony may track such IP addresses for system administration, to report aggregate information, site tracking, security purposes, or to prevent our servers from being abused.
What do I do if I want to close my account?
We do not collect personal information and our policy is that we do not close or modify user account upon request. Our policy has always been that if you should decide to stop playing Evony, simply stop. The account will become inactive and will be removed from our servers according to our normal maintenance practices. We do not delete accounts. Should you be concerned regarding any personal information you have provided to payment portals for purchases, you should contact said payment portal provider directly.
How secure is my account information?
Account information may be stored and processed in the United States or any other country in which Evony or its affiliates, subsidiaries or agents maintain facilities, and by using the Evony Sites and Services, you consent to any such transfer of information outside of your country. Evony will take reasonable steps to protect the information users share with us. We use a variety of security technologies and procedures to help protect your account information from unauthorized access, use or disclosure.
Although we will use reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Accordingly, we assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access or other causes beyond our reasonable control.
We process the information collected from you according to United States data protection law. All employees are obliged and have been advised to maintain data confidentiality and privacy obligations.
What if I have a question or complaint?
For persons in European Union countries, as used herein, terms such as “personal information” refer to “personal data” as defined by the Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“Directive”). Evony will not collect any personal data from you at any time.